Upminster Nursing Home

What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare70
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2019-12-14

• Is this home safe?

  Good
  The Safe domain was rated Good at the November 2019 inspection, an improvement from the previous Requires Improvement rating. The published summary does not include specific observations about staffing ratios, medicines management, falls recording, or infection control practices. A Good rating in this domain indicates inspectors were satisfied with the overall safety of the service at the time of the visit. No concerns or breaches are recorded in the published text. The home provides nursing care, which means a registered nurse must be present at all times.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the November 2019 inspection. The home is registered as a specialism in dementia care, which carries an expectation of appropriate staff training and care planning. No specific detail about care plan content, GP access frequency, medication management, or dementia training programmes is recorded in the published summary. A Good rating suggests inspectors were satisfied with the standard of care planning and clinical effectiveness at the time of the visit.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the November 2019 inspection. This domain covers the warmth of staff interactions, respect for dignity and privacy, and whether residents are treated as individuals. The published summary does not include direct observations of care interactions, quotes from residents or relatives, or examples of how staff address residents by preferred names. A Good rating indicates inspectors were satisfied with the standard of caring at the time of the visit.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the November 2019 inspection. This domain covers whether the home tailors its care to individual needs, provides meaningful activities, and handles complaints effectively. No specific information about the activities programme, individual engagement for people with advanced dementia, or complaint outcomes is recorded in the published summary. The home specialises in dementia care, which implies an expectation of tailored, dementia-appropriate activity and engagement.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-Led domain was rated Good at the November 2019 inspection, representing a significant improvement from the previous Requires Improvement rating across the home. A named registered manager, Miss Cristina Dobrean, and a nominated individual, Mr Michael John Armstrong, are recorded as accountable for the service. No specific detail about management culture, staff feedback mechanisms, governance systems, or quality monitoring is included in the published summary. The improvement trajectory suggests leadership was effective in driving change between inspections.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home cares for adults over 65 and has experience supporting people living with dementia. The nursing team provides 24-hour care for residents with complex health needs. Staff have training in dementia care and work to support residents experiencing memory loss and confusion. The team aims to maintain each person's dignity while managing the challenges that dementia can bring. All areas worth probing directly during a visit.